All answers in one place
qg99's Most Asked Questions & Answers
From withdrawals to VIP benefits, device issues to verification — find detailed answers to every question about qg99 right here.
Whether you are new to qg99 or a regular player, questions come up from time to time. What are the withdrawal rules, what to do if there is a problem on mobile, what benefits come with VIP — this page provides simple and detailed answers to all such common questions. If you cannot find the answer to your question, you can reach us via 24/7 live chat or email.
Withdrawal Questions
After receiving a welcome bonus at qg99, you need to wager 10 times the bonus amount — on the bonus portion only. Example: if you receive a ৳1,000 bonus, you need to place ৳10,000 in bets. Once the wagering requirement is met, you can easily withdraw to bKash, Nagad, or Rocket. The minimum withdrawal amount is ৳1,000.
Yes, at qg99 you can request a withdrawal at any time — at night, early morning, or on weekends. Requests typically take 30 minutes to 3 hours to process. Since bKash, Nagad, and Rocket are all active 24 hours, payments arrive at any time.
No. At qg99, withdrawals must always go to the wallet registered in the player's own name. bKash, Nagad, or Rocket — the funds will be sent to whichever number was used to verify the account. Sending money to a third-party wallet is not possible, and this is also important for account security.
Withdrawals are normally completed within 30 minutes to 3 hours. If it takes longer, first refresh your bKash/Nagad/Rocket app. If the problem persists, contact qg99 via live chat and provide your transaction ID or the time of the request — the support team will resolve it quickly.
At qg99, the minimum deposit is ৳100 (for all payment methods) and the minimum withdrawal is ৳1,000. These limits are the same across all three methods: bKash, Nagad, and Rocket.
Device & Technical Issues
If you lose your internet connection during a game, qg99's servers save the state of that round. When you reconnect, you can continue from exactly where you left off. In some games where a round has already ended, the result will be automatically added to or deducted from your balance. Contact live chat for any issues.
The easiest fix for slow page loading is to clear your browser's cache and cookies. In Chrome, go to Settings → Privacy and Security → Clear browsing data, select "Cached images and files" and "Cookies", and delete them. Then reload the page. Clearing the cache regularly gives you the best performance on qg99.
Yes, qg99's site is built with a mobile-first design, so it runs smoothly on Chrome, Firefox, or Safari on any Android or iOS smartphone. There is no need to install a separate app. Keeping your browser updated to the latest version gives you the smoothest experience.
Absolutely. On Android, open qg99.mom in Chrome, tap the three-dot menu at the top, and select "Add to Home screen". On iOS, tap the Share button in Safari and choose "Add to Home Screen". A shortcut icon will be created and you can access qg99 directly, just like an app.
qg99 works on all modern browsers. For the best performance, use the latest updated version of Google Chrome or Mozilla Firefox. On older browsers or very old operating systems, some games may not load correctly. Keep JavaScript and cookies enabled.
VIP Benefits
In qg99's VIP program, you receive a fixed percentage of your weekly wagers back as cashback. The cashback rate depends on your VIP level — starting from 0.2% at Bronze and going up to 1.0% at Diamond. Cashback is added directly to your qg99 balance.
qg99 has a total of 5 VIP levels. Bronze — up to 0.2% weekly cashback. Silver — up to 0.4%. Gold — up to 0.6%. Platinum — up to 0.8%. Diamond — up to 1.0% weekly cashback. Higher levels also come with priority support and special offers.
Level progression depends on how regularly you play. The more actively you play, the faster you move to the next level. qg99 monitors your activity and upgrades your level automatically. There is no specific process to follow — just keep playing regularly.
At the Diamond level, in addition to the highest weekly cashback (1.0%), you get a personal account manager, priority withdrawal processing, and early access to special promotions. Top-tier VIP members enjoy a special status at qg99 as the most loyal players.
Being inactive for a long period may result in a change to your VIP level. Staying regularly active and continuing to play makes it easier to hold onto the level you have earned. Contact the qg99 support team for the exact policy — they can give you accurate information about your account status.
Verification & Documents
qg99 may request identity verification before your first large withdrawal or if unusual activity is detected on your account. This is a security measure that helps keep your account protected and prevents unauthorized use. Having your documents ready in advance speeds up the process.
Identity verification is done for your own protection. It ensures that no one else can access your account and withdraw your funds. It also helps qg99 maintain a safe and fair platform — it is essential for protecting the interests of all players.
Generally, a National ID Card (NID), passport, or birth registration certificate is accepted. At qg99, verification is done by matching the number to confirm ownership of your payment wallet (bKash/Nagad/Rocket). Document photos must be clear and complete — blurry or cropped images may not be accepted.
If verification is rejected, the reason is usually communicated via email or on your account. The most common reasons are: the image is unclear, the document has expired, or the name does not match. In this case, resubmit with a correct and clear photo of your document. If you are unsure about the issue, contact qg99 via live chat or at [email protected].
General gaming continues before verification, but completing a large withdrawal or using certain features may require verification first. So it is best to submit your documents as soon as possible — this way you can withdraw without any obstacles later on.
Have more questions? We're ready to help
If you could not find the answer to your question here, qg99's support team is always by your side. Chat live in Bengali and English 24 hours a day, 7 days a week, or write to us by email.