qg99 Terms and Conditions

General Overview

qg99 is an online gaming platform that provides casino games, slots, sports betting, and various other entertainment gaming options for players in Bangladesh. These terms and conditions ("Terms") form a legal agreement between the qg99 platform and the user ("you" or "player").

By accessing this platform, creating an account, or using any of its services, you are agreeing to these Terms. If you do not agree with these Terms, please refrain from using this platform.

qg99 reserves the right to change, amend, or update these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated Terms. We therefore recommend checking this page regularly.

Eligibility & Age Requirements

To open an account and use the services on qg99, you must meet the following conditions:

• You must be at least 21 years of age. This platform is only for users who are 21 or older.
• You must be located in a region where online gaming is not prohibited by law.
• You must be the owner of a valid and active mobile number.
• All information provided under your name must be completely accurate and truthful.
• Each individual may operate only one account. Creating multiple accounts is strictly prohibited.

Account Registration & Security

3.1 Account Creation

To open an account on qg99, you must provide accurate and complete information. qg99 reserves the right to cancel any account created using false or misleading information.

3.2 Password Protection

You are solely responsible for keeping your login details confidential. It is your responsibility to notify qg99 immediately of any unauthorized access to your account. Your account password must not be shared with any third party.

3.3 Account Transfer

qg99 accounts are strictly personal. No account may be transferred, sold, or shared with another person.

Deposits, Withdrawals & Payment Policy

4.1 Deposit

For depositing funds on qg99, we accept the most popular mobile payment methods in Bangladesh. The minimum deposit amount across all methods is ৳100.

• bKash — Minimum deposit ৳100
• Nagad — Minimum deposit ৳100
• Rocket (Dutch-Bangla Bank mobile wallet) — Minimum deposit ৳100

4.2 Withdrawal

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours.

4.3 Currency

All transactions on the qg99 platform are conducted in Bangladeshi Taka (BDT / ৳).

Bonuses & Promotional Offers

5.1 Welcome Bonus

A 100% match bonus is offered on the first deposit at qg99, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
• Deposit ৳22,000 → Maximum ৳10,000 bonus → Total balance ৳32,000

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 10 times (10x), applied only on the bonus amount (not on deposit + bonus). Example: ৳1,000 bonus × 10 = ৳10,000 must be wagered before withdrawing bonus winnings.

5.3 Bonus Terms

If wagering is not completed within the specified time after a bonus is awarded, the bonus will be forfeited. Multiple bonuses cannot be used simultaneously unless separately permitted. qg99 reserves the right to modify or withdraw promotional offers at any time.

Gaming Rules & Fair Play

qg99 is committed to ensuring a safe and fair gaming environment. All games are operated with SSL encryption and international-standard fair play systems.

• All game outcomes are determined by a Random Number Generator (RNG) and cannot be artificially influenced by any party.
• Players may not attempt to infiltrate, modify, or exploit the gaming software or systems in any way.
• Attempting to claim bonuses or benefits through multiple accounts is strictly prohibited.
• Placing bets using any automated software, bots, or other technology is prohibited.
• Collusion (gaining an advantage through cooperation with others) is strictly prohibited.

Violation of any of the above rules gives qg99 the right to suspend or cancel the relevant account and confiscate all winnings and balances without prior notice.

Prohibited Activities

The following activities are strictly prohibited on the qg99 platform:

• Money laundering or using funds obtained from illegal sources.
• Making deposits or withdrawals using third-party payment methods.
• Attempting to obtain bonuses or rewards through fraudulent means.
• Intentionally exploiting any technical error on the platform.
• Harassing, threatening, or disrespecting other users.
• Copying or using qg99's intellectual property without permission.
• Conducting gaming activity on behalf of minors.

VIP Program & Rewards

qg99 runs a special VIP program for loyal players, with five tiers:

• Bronze — Up to 0.2% weekly cashback
• Silver — Up to 0.4% weekly cashback
• Gold — Up to 0.6% weekly cashback
• Platinum — Up to 0.8% weekly cashback
• Diamond — Up to 1.0% weekly cashback

VIP tier advancement depends on regular play. qg99 reserves the right to change the terms of VIP benefits, and VIP membership may be cancelled in the event of a platform rule violation.

Responsible Gaming & Self-Exclusion

qg99 believes that gaming is for entertainment — it is not a source of income. We are deeply committed to the mental well-being and financial protection of our players.

• You can set your own deposit limits.
• The self-exclusion feature can be used to temporarily close your account for a set period of time.
• If you experience problematic gaming behaviour, notify our support team immediately.
• Never bet beyond your own budget.

Privacy & Data Protection

qg99 places the highest importance on protecting your personal information. All data is securely stored and transmitted using SSL encryption.

• We never sell your personal information to third parties.
• Your information is used solely for service delivery, verification, and legal compliance purposes.
• Information may be provided in response to valid requests from legal authorities.

To learn more about our privacy practices, please visit the Privacy Policy page.

Account Cancellation & Suspension

qg99 reserves the right to suspend or permanently cancel any account without prior notice in the following circumstances:

• In the event of a breach of these Terms.
• If false or incomplete information has been provided.
• If fraud or fraudulent activity is suspected.
• If evidence of operating multiple accounts is found.
• If the user is identified as a minor.
• If involvement in money laundering or illegal activity is found.

A player may also voluntarily close their account. In that case, any available balance (excluding bonuses where wagering requirements have not been met) will be returned.

Limitation of Liability

qg99 is not liable for the following:

• Game or transaction disruptions caused by internet connectivity issues.
• Technical problems caused by your device or software.
• Issues with third-party payment service providers.
• Service disruptions due to unforeseen circumstances (force majeure).
• Your account details falling into someone else's hands due to your own negligence.

The player is solely responsible for any financial losses from gaming on the qg99 platform. Gaming is entirely at your own risk.

Intellectual Property

All content on the qg99 platform — logos, designs, software, games, text, graphics, and other materials — is the exclusive property of qg99. Reproduction, distribution, modification, or commercial use of any part of this content without written permission is strictly prohibited.

Dispute Resolution

If you have any dispute or complaint, please contact our support team first. We will try to resolve the issue quickly and fairly.

qg99's support team is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English. Support email: [email protected]

If the issue cannot be resolved through support, both parties may proceed to a mutually agreed neutral arbitration process.

Applicable Laws & Amendments

These terms and conditions are governed in compliance with relevant international online gaming laws. qg99 reserves the right to modify these terms at any time. For significant changes, players will be notified in advance as much as possible.

If any condition is deemed legally invalid, the remaining terms and conditions will remain in full effect.