qg99's Privacy Policy

1 Introduction & Scope

qg99 is an online entertainment platform that provides casino games, slots, cricket betting, and many other entertainment services for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy describes what types of information qg99 collects, why it is collected, and how that information is used, stored, and protected.

This policy applies to the qg99 website, mobile platform, and all related services. By using qg99's services, you are considered to have given your consent to the terms of this privacy policy. If you do not agree with any term in this policy, you are requested to refrain from using our services.

2 What Information We Collect

qg99 may collect the following types of information from you:

2.1 Registration & Identity Information

• Your full name and date of birth (for age verification)
• Email address and mobile phone number
• Username and password (stored in encrypted form)
• National ID or passport number (where required for identity verification)

2.2 Financial & Transaction Information

• Deposit and withdrawal amounts and transaction history
• Records of transactions made through bKash, Nagad, or Rocket
• Mobile banking account number (partial, for security purposes)

2.3 Usage & Technical Information

• IP address, browser type, and operating system details
• Login time, session duration, and navigation data on the platform
• Game history, bet amounts, and outcome records
• Unique device identifier (Device ID)
• Information collected through cookies and similar tracking technologies

3 Purpose & Use of Data Collection

qg99 collects and uses your information for the following legitimate purposes:

• Account Management & Verification: Confirming your identity and maintaining account security.
• Age Verification: Ensuring that all users of the platform are 21 years of age or older.
• Financial Transaction Processing: Completing transactions related to deposits, withdrawals, and bonuses.
• Customer Support: Responding to your complaints, questions, or requests and providing assistance.
• Platform Improvement: Analysing user experience to improve service quality.
• Fraud Prevention: Identifying suspicious activity to ensure platform security.
• Legal Compliance: Adhering to applicable laws and regulations and meeting the requirements of regulatory bodies.
• Responsible Gaming Programme: Monitoring user gaming behaviour and providing support where needed.

4 Sharing Information with Third Parties

qg99 never sells, rents, or commercially transfers your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment Providers: Information necessary to complete transactions is shared with bKash, Nagad, and Rocket. These organisations have their own privacy policies that apply.
• Technology Service Providers: Only the necessary technical information is shared with technology partners engaged to operate the platform.
• Legal Obligations: Information may be disclosed under court orders, lawful requests from law enforcement agencies, or applicable law.
• Fraud Prevention: Information may be shared with relevant authorities for the purpose of preventing fraudulent activity or money laundering.

In any case of sharing information with third parties, qg99 ensures that the relevant party has adopted appropriate data protection measures.

5 Data Protection Methods

qg99 uses industry-standard security technologies and practices to protect your information:

• SSL Encryption: All data transmissions are encrypted using SSL (Secure Socket Layer) technology, which prevents third parties from intercepting or reading your information.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Access Control: Only authorised personnel can access user information, and all access is logged.
• Firewall & Intrusion Detection: Advanced security measures at the server level remain active at all times.
• Regular Security Reviews: Regular audits are conducted to identify and address system security vulnerabilities.

However, no internet-based system is 100% secure. You are therefore advised to keep your account password confidential and avoid logging in from unfamiliar devices.

6 Cookies & Tracking Technologies

qg99 uses cookies to enhance your browsing experience and ensure the functionality of the platform. Cookies are small text files stored on your device that help the website remember your preferences and session information.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform — maintaining login sessions and ensuring security.
• Functional Cookies: Store your preferences, language settings, and personalisation information.
• Analytical Cookies: Used to understand platform usage patterns and improve service quality.

You can disable cookies by changing your browser settings. However, doing so may limit some features of the platform.

7 Data Retention Period

qg99 retains your information according to the following policy:

• Active Accounts: All relevant information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, financial records and identity verification information may be retained for a specified period to meet legal requirements.
• Transaction Data: Records of financial transactions are retained for an extended period as required by law.
• Marketing Data: If you withdraw your consent, marketing communications will be stopped immediately.

8 User Rights

As a user of qg99, you have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Rectification: If there is any error in your information, you can request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible if legal obligations apply.
• Right to Restrict Processing: In certain cases you may request that the use of your information be limited.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
• Right to Lodge a Complaint: If you have a complaint regarding the protection of your information, you may contact us directly.

To exercise any of these rights, please contact us through our support channels. We will process all valid requests within a reasonable timeframe.

9 Protection of Minors' Information

qg99 is a platform exclusively for those aged 21 or above. We do not intentionally collect any personal information from minors. If we suspect that an account is being operated by a minor, we will immediately suspend that account and take steps to delete the associated information.

If you become aware that an underage person is using this platform, please contact us.

10 Third-Party Sites & Services

The qg99 platform may sometimes reference third-party services, such as payment providers. These third-party websites or services have their own privacy policies, for which qg99 is not responsible. We advise you to read the privacy policy of any third-party service before using it.

11 Changes to This Policy

qg99 reserves the right to update this privacy policy from time to time. For any significant changes, we will post a notice on the platform. Continued use of the platform after a policy change will be considered as your consent to the updated policy.

We recommend that you visit this page regularly and stay informed about any changes.

12 Responsible Gaming & Use of Data

qg99 places the highest importance on responsible gaming. Information collected to monitor your gaming behaviour is used solely for your wellbeing. If a potentially problematic gaming pattern is identified, we may activate automated alert systems and provide support where needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

13 Data Transfers

Your information is stored securely on qg99's servers. If it becomes necessary to transfer data to a different server for technical or service-related reasons, we will ensure that the destination server has equivalent protection measures to those in this policy.

14 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, you may contact us. Our dedicated support team is available 24 hours a day, 7 days a week.